CUSTOMER SUPPORT & HELPDESK
Zendesk
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Pricing
We do not reprint prices. They change too often for that to be honest, and a number on our page with no date is worse than sending you to the source.
How we rated it
What it is
The established help desk platform: ticketing, multi-channel support, a knowledge base, routing, SLAs and reporting, built for scale.
Who it is for
Support organisations rather than support teams — where process, reporting and handover between shifts matter.
Where it is strongest
Support at scale with accountability. When you need to prove response times and route by skill across a rota, this is the category it defined.
Where it falls short
It makes support feel like ticketing, and customers notice the ticket number. Configuration is a project. And it is expensive enough that small teams buy it and use a tenth of it.
Our verdict
Recommended for larger support operations. For a small team, Help Scout gives you the shared inbox without the machinery.
Editorial assessment. We earn a commission on some links; it does not change the ranking.