CUSTOMER SUPPORT & HELPDESK
Tidio
Paid links. We earn a commission if you buy through links on this page. It never changes our ranking — see how we rank.
Pricing
We do not reprint prices. They change too often for that to be honest, and a number on our page with no date is worse than sending you to the source.
How we rated it
What it is
Live chat and chatbots for small businesses and shops, with an AI agent that answers common questions and hands over to a person when it cannot.
Who it is for
Small online shops wanting chat support without staffing it continuously.
Where it is strongest
Answering repetitive shop questions — delivery times, returns, stock — outside office hours, when the alternative is silence.
Where it falls short
The bot frustrates people when the question is slightly unusual, and that frustration lands on your brand. Conversation-based pricing rises with success. And the handover to a human needs to be obvious or it becomes a trap.
Our verdict
Recommended for small shops with repetitive questions. Make reaching a person one click away — the deflection is not worth the customer you lose.
Editorial assessment. We earn a commission on some links; it does not change the ranking.