CUSTOMER SUPPORT & HELPDESK
Gorgias
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Pricing
We do not reprint prices. They change too often for that to be honest, and a number on our page with no date is worse than sending you to the source.
How we rated it
What it is
A help desk built specifically for online shops: customer order history, refunds and subscription changes inside the ticket, across email, chat and social.
Who it is for
E-commerce teams whose support is mostly about orders — where is it, can I change it, I want my money back.
Where it is strongest
Order-related support. Having the order next to the message, with the ability to refund without switching tools, removes most of the handling time.
Where it falls short
Only makes sense with a shop attached. Priced per ticket, which punishes exactly the busy periods you need it most. And it is weaker than the general platforms on anything that is not an order question.
Our verdict
Recommended for online shops, where the Shopify integration does real work. Outside e-commerce it is the wrong tool entirely.
Editorial assessment. We earn a commission on some links; it does not change the ranking.