CUSTOMER SUPPORT & HELPDESK
Freshdesk
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Pricing
We do not reprint prices. They change too often for that to be honest, and a number on our page with no date is worse than sending you to the source.
How we rated it
What it is
Help desk software with ticketing, multi-channel support, automation and a knowledge base, positioned below Zendesk on price.
Who it is for
Support teams who need structure and reporting without enterprise pricing.
Where it is strongest
Structured support for a growing team. It covers the essentials — routing, SLAs, a knowledge base — without the configuration project.
Where it falls short
Less polished than Zendesk, and the gap shows in daily use. Useful features sit in higher tiers. And like all ticketing, it makes support feel transactional to the customer.
Our verdict
Recommended as a cheaper Zendesk for teams who need ticketing. For a small team wanting support to feel personal, Help Scout is the better shape.
Editorial assessment. We earn a commission on some links; it does not change the ranking.